WHAT IS AFTERPAY?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.
HOW DO I USE AFTERPAY?
Just shop QMBeautique and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy
ARE THERE EXTRA FEES WHEN I USE AFTERPAY?
Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.
WHERE CAN I FIND OUT MORE ABOUT AFTERPAY?
For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay Customer Support team here.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION USING AFTERPAY?
You will receive an instant approval decision on your order at checkout.
IS THERE A MINIMUM AGE REQUIREMENT FOR USING AFTERPAY?
Afterpay is only offered to customers over the age of 18.
HOW DOES THE PAYMENT SCHEDULE WORK?
Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
WILL I BE NOTIFIED WHEN A PAYMENT IS DUE?
Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.
CAN I PAY EARLY?
You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."
WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?
Please see the Payments section at the Afterpay website for more information on making payment or arrangements, here.
WHEN WILL MY ITEMS BE DELIVERED IF I USE AFTERPAY?
Afterpay orders are delivered in the same manner as any other payment provider, without delay.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING AFTERPAY?
Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from QMBeautique to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.
CAN I EDIT OR MODIFY MY ORDER AFTER PLACING IT?
Once Afterpay has approved an order, additional items cannot be added. QMBeautique is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.
RETURNS & EXCHANGES
Refunds for customers using the Afterpay payment option will follow the standard return policy and will first be refunded from QMBeautique to Afterpay, and then to the customer. For this reason, we do not offer an exchange or cash refund for Afterpay orders.
Afterpay will only process refunds following (1) the issue of a refund request via the Merchant Portal or (2) the issue of a refund request via your direct ecommerce integration.
ORDER MODIFICATIONS
Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.
DECLINED ORDERS
Afterpay is committed to supporting responsible spending and do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to our website checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method
