How long does it take to process an order?
Please allow 1-2 business days for your order to be processed for shipping. We are making every effort to get your awesome new products into your hot little hands as quickly as possible!
Where do you ship to?
We are excited to now offer shipping to all of Canada and the United States! If you're outside of these areas, let us know where you're from and we can let you know when we'll be shipping to your area!
Where do you ship from?
What are the shipping options?
Mostly we ship with Canada Post. There are also options for shipping with UPS. All shipping options available to you will appear at the Checkout page.
How long will it take for my order to arrive?
Unfortunately, we can’t give you an exact time. Depending on your location, shipping takes anywhere from 3-7 business days. Order fulfillment takes place in Alberta, so the closer you are, the faster the package will arrive.
You will receive a tracking number via email once your order has been fulfilled. You can use this to track your travelling bundle and get up to date delivery status.
Damaged or Lost Packages
We fulfil orders with cozy cushioning to help ensure your new products arrive free of damage; however, it is alleged that sometimes the couriers practice their football skills with packages and damage may occur. Annoying? Yes, and we are terribly sorry if this has happened to your package. If your package arrives and the contents inside are damaged, please contact us as soon as possible so that we can arrange a suitable solution for you.
If your order does not arrive, let us first apologize for the inconvenience. Please contact us within 4 weeks of dispatch so that we can lodge an inquiry pronto! It is important to do this quickly as lost package claims require prompt investigation; someone is without their new favorite products and also the couriers have claim deadlines. We will make every effort to track down your items and replace them if they’re lost. If the items are no longer available, we will either get you a refund, exchange or in store credit for the value of the goods which have consigned to oblivion.
If your order did not arrive, please contact us through our contact page or by emailing us at email@example.com and use subject line "LOST PACKAGE" or "ITEMS GONE INTO THE ABYSS" or something alarming like that.
Do you offer local delivery?
Yes, we do! We are testing this out and may make changes but for now, we will be offering free local delivery to Airdrie, Alberta on orders over $25.
How long does local delivery take?
Please allow 1 business day for your order to be processed. We are making every effort to get your awesome new products into your hot little hands as quickly as possible!
Guaranteed local delivery within 24 hours
*IF DELIVERY TO AN APARTMENT - PLEASE READ THE FOLLOWING*
BUZZER CODE REQUIRED
VALID TELEPHONE NUMBER IN CASE OF ISSUES ACCESSING BUILDING:
One attempt will be made to deliver to apartment buildings, please ensure buzzer code and phone number are correct when entered at checkout
Order Cancellations & Changes
Orders are processed within 24-48 hours. Any changes or cancellations to your order can be done by contacting us within three hours of order placement.
Contact us through our contact page or by emailing firstname.lastname@example.org and use subject line "ORDER CHANGE" or "CANCEL ORDER" in the subject line.
Your 100% satisfaction is important to us, we want you to love your new products (and we're sure you will) but if for any reason, you are not satisfied, we offer free returns or exchanges within 30-days of item receipt. You can return your product for store credit, a different product, or a refund to the original payment method.
Here's a quick summary of our Return & Exchange Policy for full refunds:
- If a product gets damaged or was faulty upon a delivery - we offer a 100% refund.
- Timing: we have a 30-day Return & Exchange Policy for refunds, from the day item was delivered
- Returns between 31-60 days are eligible for a store credit.
- To be eligible for a return, goods must be unused, undamaged, in their original packaging and accompanied by proof of purchase.
- For returns, please contact us through our contact page or by emailing email@example.com with the subject line 'Returns' - be sure to include your order number, name and the reason for the return.
- Our team will provide you with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
- Please note that we are unable to refund original shipping costs.
- When returned item is received and inspected, you will receive a confirmation email, with notification about the status of the refund.
- Once the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Please note that items must be returned within 30 days of delivery.
We do our best to inspect all products prior to dispatch but should a defective item be delivered to you, we will gladly replace it.
Please include a photo of the defective product and confirmation of return; as soon as it has been received, a full refund will be issued to the original method of payment within 7 business days.
If you are not 100% satisfied with your product, you may initiate a return by contacting us here or by emailing firstname.lastname@example.org.
Please return your products in all original packaging and condition. As soon as your unworn and unused product has been received, a full refund will be issued to the original method of payment within 7 business days.
Due to the nature of personal care products, any product which has been used is not eligible for a return.
Products which have been damaged by the customer are not eligible for a return.
Items sold on Final Sale are not eligible for a return.
Gift cards or certificates are non-returnable.
Please note that items must be exchanged within 30 days of delivery.
If you are not 100% satisfied with your purchase, you may exchange it for something else. If the exchange order value is less than the original purchase, a refund of the difference will be issued to the original method of payment. If the exchange order value is higher than the original purchase, payment is required prior to new order fulfillment.
As soon as your unworn and unused product has been received, your exchange will be completed and sent to you pronto!
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start an exchange, contact us here or by emailing us at email@example.com. Be sure to include "EXCHANGE" in the subject line.
Exceptions / non-returnable items
Certain types of items cannot be returned once used, like personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know once the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Online Store Credit
If you want to return or exchange your products and it is after our 30 day requirement but within 31-60 days of the original delivery, unused and unopened, you may do so and receive an in store credit.