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Order FAQ

You will receive an email with your delivery and tracking information. Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

Order are processed within 24-48 hours. Any changes or cancellations to your order can be done by contacting us within three hours of order placement.

Contact us through our contact page or by emailing us at sales@qmbeautique.ca and use subject line "ORDER CHANGE" or "CANCEL ORDER" in the subject line.

Q: I have a discount code for my order, can I use it and also get a bundle markdown?

A: Unfortunately, you cannot combine discounts. If you would like to use your discount code instead of a bundle discount, you can remove the bundle discount from the checkout screen and then apply your own to the entire order. 

Q: Can I use more than one discount code?

A: Codes can not be combined with more than one offer at a time on purchases

Shipping FAQ

Please allow 1-2 business days for your order to be processed for shipping. We are making every effort to get your awesome new products into your hot little hands as quickly as possible!

Currently, we only ship to Canada but we encourage you to sign up to our newsletter here to be the first to know when we will be shipping to your area!

Alberta, Canada.

Currently, we ship with Canada Post. Options for delivery are displayed at checkout.

Unfortunately, we can’t give you an exact time. Depending on your location and delivery method chosen, shipping takes anywhere from 3-7 business days. Order fulfillment takes place in Alberta, so the closer you are, the faster the package will arrive. 

You will receive a tracking number via email once your order has been fulfilled. You can use this to track your travelling bundle and get up to date delivery status. 

We fulfil orders with cozy cushioning to help ensure your new products arrive free of damage; however, it is alleged that sometimes the couriers practice their football skills with packages and damage may occur. Annoying? Yes, and we are terribly sorry if this has happened to your package.  If your package arrives and the contents inside are damaged, please contact us as soon as possible so that we can arrange a suitable solution for you.

If your order does not arrive, let us first apologize for the inconvenience. Please contact us within 4 weeks of dispatch so that we can lodge an inquiry pronto! It is important to do this quickly as lost package claims require prompt investigation; someone is without their new favorite products and also the couriers have claim deadlines. We will make every effort to track down your items and replace them if they’re lost. If the items are no longer available, we will either get you a refund, exchange or in store credit for the value of the goods which have consigned to oblivion.

If your order did not arrive, contact us through our contact page or by emailing us at support@qmbeautique.ca and use subject line "LOST PACKAGE" or "ITEMS GONE INTO THE ABYSS" or something alarming like that.

Returns, Exchanges & Refunds FAQ's

Your 100% satisfaction is important to us, we want you to love your new products (and we're sure you will) but if for any reason, you are not satisfied, we offer free returns or exchanges within 30-days of item receipt. You can return your product for store credit, a different product, or a refund to the original payment method.

Here's a quick summary of our Return & Exchange Policy for full refunds:

If a product gets damaged or was faulty upon a delivery - we offer a 100% refund or replacement.

Timing: we have a 30-day Return & Exchange Policy for refunds, from the day item was delivered to you

Returns between 31-60 days are eligible for a store credit. To be eligible for a return, goods must be unused, undamaged, in their original packaging and accompanied by proof of purchase.

For returns, please contact us through our contact page or by emailing us at returns@qmbeautique.ca with the subject 'Returns' and include your order number, name and the reason for the return. Our team will provide you with instructions where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that we are unable to refund original shipping costs.

When returned item is received and inspected, you will receive a confirmation email, with notification about the status of the refund. 

Once the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Please note that items must be returned within 30 days of delivery for a refund.

We do our best to inspect all products prior to dispatch but should a defective item be delivered to you, we will gladly replace it. Please include a photo of the defective product and confirmation of return; as soon as it has been received, a full refund will be issued to the original method of payment within 7 business days.

If you are not 100% satisfied with your product, you may initiate a return here through our contact page or by emailing us at returns@qmbeautique.ca. Please return your products in all original packaging and condition.

As soon as your unworn and unused product has been received, a full refund will be issued to the original method of payment within 7 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Please note that we are unable to refund original shipping costs.

Due to the nature of personal care products, any product which has been used is not eligible for a return; however, if you are having any issues with your items, please let us know right away so we can work with you to find a suitable solution!

Products which have been damaged by the customer are not eligible for a return.Items sold on Final Sale are not eligible for a return.

Gift cards are not eligible for returns. 


Please note that items must be exchanged within 30 days of delivery.

If you are not 100% satisfied with your purchase, you may exchange it for something else. If the exchange order value is less than the original purchase, a refund of the difference will be issued to the original method of payment. If the exchange order value is higher than the original purchase, payment is required prior to new order fulfillment.

As soon as your unworn and unused product has been received, your exchange will be completed and sent to you pronto! 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start an exchange, contact us here through our contact page or by emailing us at returns@qmbeautique.ca. Be sure to include "EXCHANGE" in the subject line.

If you want to return or exchange your products and it is after our 30 day requirement but within 31-60 days of the original delivery, you may do so and receive an in store credit. 

Contact us through our contact page or by emailing us at returns@qmbeautique.ca to initiate your store credit.

Certain types of items cannot be returned once used, like personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards

Magnetic Eyeliner and Lash FAQ

The magnetic ingredient inside the FerroLiner is a synthetically prepared iron oxide. This ferrous material makes the bond possible and believe it or not, iron oxides have been used in coloring for cosmetics and skin care since the early 1900’s. Iron oxides are a naturally occurring mineral deposits and have been used as pigments in a variety of applications.

As with any cosmetic, you want to avoid getting the product into your eyes and since the false lash has small magnets placed along the lash line, care should be taken when applying to ensure they do not contact the eye, which could scratch or damage it.

The one thing we do warn about regarding the magnetic eyeliner system is use during an MRI.  Since the product is magnetic, never use magnetic eyeliner or lashes during MRI. Use of magnetic eyeliner or lashes may affect proper function of hearing aids, pacemakers or defibrillators. If any of these apply to you, we do not recommend using this product.

FerroLashes, when applied correctly, will not damage your own lashes and that is what makes it such a great alternative to eyelash extensions. 

Magnetic eyelashes that sandwich the natural lashes together (think top strip, bottom strip, smoosh) have been known to pull out the natural lashes upon improper removal; however, we do not sell these types of magnetic eyelashes for just that reason - and because it really isn't as easy for most users!

To take things one step further, we have infused our formula with nourishing ingredients, to make it not only a beautiful magnetic eyeliner but also part lash serum.

Our soothing antioxidant and vitamin rich formula may assist stimulating protein metabolism by fighting against oxidative stress. This helps to protect cells, while nurturing and thickening your lash line and reducing inflammation. 

With a commitment to cleaner ingredients, this is your multi purpose magnetic eyeliner that not only looks good but is good for you!  

Domestically made, our eyeliner is formulated and manufactured right here in our home, Alberta, Canada with high quality assurance and control.

Our eyeliner is part serum, part eyeliner with a minimalist formula using synergistic ingredients (which, simply put, means there are less chemicals in it, leaving ample room for good ones that work seamlessly together to create a beautiful and functional eyeliner that feels great on!).

Leaping Bunny Certified - To ensure all cosmetics meet the high standard of quality and ethical production that we strive for and support, FerroLiner has been leaping bunny certified. This means that we never conduct or commission animal testing, nor do we use any ingredient or formulation that is tested on animals.

Our formula is:

Vitamin and Mineral Infused

PH Balanced

PARABEN/PHALATE FREE

FRAGRANCE FREE

CRUELTY FREE

VEGAN

Contains NO NANOPARTICLES

We want to feel good about being in business and we hope you feel good about purchasing from our business as well. Our packaging is no different when it comes to mindful production.

Our outer eyeliner packaging is made of stone paper with a much smaller impact than even biodegradable packaging in terms of production. We introduce to you, the worlds first Stone Paper Box. Stone paper is a new type of printing substrate which requires far fewer resources in its production process than traditional paper production. Among many other interestingly sustainable features, our eyeliner boxes are composed of 80% calcium carbonate and 20% high density polyethylene (HDPE) which make the boxes endlessly recyclable, uses no trees, water or additives and generate no toxic emissions during incineration. To learn more about stone paper and its radical sustainability, click here.

For every sale, we donate a portion to Tree Canada. We believe in the power of offsetting carbon footprint and proudly support the National Greening Program with Tree Canada.

Tree Canada targets areas where there is a need for reforestation or afforestation due to human activity or other causes. Supporting the restoration of forests and wildlife habitat, and contributing to cleaner air, cleaner soil, and cleaner waterways across Canada. They plant over 400,000 trees per year across Canada with the help of donations made to this program.

Let's Talk Ingredients

We have an open door policy as it relates to the ingredients we use, production processes and all of our products and gladly accept any questions you may have! All of our ingredients have been carefully chosen and mindfully added into the formula to bring you a superior product that we can both stand behind.

Phenoxyethanol as used in our magnetic eyeliner is part of a preservative system which keeps the product safe after it is opened. Combined with Ethylhexylglycerin, these two ingredients are a very high-quality choice for preservation to protect the product from pathogens like bacteria, yeasts, mold or fungi - yuck!  And since FerroLiner goes on your eye, we found it extra important to choose a high-quality preservative because you only get one pair of peepers.  

Each of these ingredients have been deemed safe by every governing body in the world. They have each gone through the necessary safety and toxicity testing in order to be used in the cosmetics industry and we have made sure to use the lowest concentration amount while maintaining it's strong protective abilities. It is important to note that the amount used is less than 1%.

Additionally, the negative mention about Phenoxyethanol was based on research that had nothing to do with use in the cosmetic grade version, which is purified prior to it's use in cosmetic formulations and why we feel comfortable in it's use in our formula.

There are two particular studies done and shared online which we certainly want to address - one was done via oral ingestion with high level exposure and shows that it can cause eye and skin irritation - QMBeautique does not use phenoxyethanol in any application that includes oral ingestion. The second study was conducted to investigate glycol ethers in women's bodies in relation to time to conceive. The chemical that was used in this study was a cousin of phenoxyethanol, glycolethers, and is not the same. The study also was not able to be replicated by other scientific studies and was a self-administered study.

The Glycerin used in our formula comes from vegetables and Propanediol from corn, which is what makes the formula Vegan friendly.

A very small amount of Sodium Hydroxide is diluted into a solution and used in the formula to neutralize the copolymer. This creates the smooth consistency of our magnetic eyeliner. There is no longer any Sodium Hydroxide left in the final composition of the product. It is also used in order to pH balance the formula to mimic the skin's natural pH level.

 

Let's Talk LASHES

It'd be a crying shame if they weren't.

Each and every set of lashes have been meticulously hand crafted with care and attention to bring you a beautifully resilient lash that can be reworn 30+ times with proper maintenance and care.

YES! Our packaging is made of 100% recyclable materials and our lash trays are the first of their kind; made of Sugar Cane Bagasse - a biodegradable, compostable, renewable resource.

Simply remove the magnetic holding band from the tray before disposal and you've taken one step closer to a zero-waste beauty routine!

To learn more about our packaging, click here.

We get it, most people have no idea what shape, style or fit to get - so to make life a little easier, head on over to our Find Your Fit page dedicated to helping you identify your eye shape and then choose a style and fit perfect for YOU!

Your FerroLash purchase comes with a full instruction brochure packed full of information on how to apply the eyeliner and the lashes, as well as additional tips on makeup application and how to properly wear the lashes.

You will also receive an email with follow up instructions with details, tips, tricks, links to tutorials and more! So keep an eye out for that little nugget of gold as well!

There is a brochure for full band application and for lash segment application. Practice makes perfect, once you get the handle of the application, it's super easy!

If you still have questions, feel free to reach out to questions@qmbeautique.ca and we would be more than happy to help!

This comes down to personal preference!

The full band is easier to apply in the beginning and so we recommend it for beginner users; however, the customizability of the lash segments are our favorite part of our lash line!

Using the magnetic lash tweezers will be really important for the lash segments as you can hold them close to the end of the lash and place them down with much more precision and ease. 

Absolutely. The full band may not fit your eyes as they are quite long and everyones eyes are different, trimming the band is encouraged to get the right fit.

Some people have longer lash lines and do require the full band but many find they are simply too long.

In this case, we recommend snipping the outer corners of the lash first (never the inside as that tapers to the inner corner of the eyes and snipping that would result in an unnatural looking inner corner).

When trimming the lash band, be sure snip against a magnet so that you don't have a strip of the band that sticks out.

Alternatively, the segments are the perfect solution to this problem as you can use as many or as little as you would like to achieve the perfect look and feel.

Beauty Board Rewards Program FAQ

Our loyalty program offers Beauty Board Rewards account holders Beautiquoins. 

When you create an account within our Beauty Board Rewards program and shop with us, you automatically receive Beautiquoins. Which is our way of saying thank you to our growing community of mindful beauty conscious consumers who value simple, sustainable and responsible beauty products.

Click here to see our dedicated Beauty Board Rewards Page with all the details!

Signing up is easy! Simply create an account here and click the Join Now button in the Beauty Board Rewards Dashboard. enter your information and follow the prompts to create your new account and starting earning! Note that in order to complete your account creation, you will need to confirm your account at the email address provided.

As soon as you have signed up and confirmed your account, you automatically starting earning. Click here to see all the ways to earn Beautiquoins! (Link will open the dashboard)

Click here to launch your dashboard and log in to your account, your Beautiquoins balance will pop up immediately, letting you know how much you have earned.

Nope! They will be there whenever you're ready to use them.

Yes! If you signed up through the website and not the dashboard, you are still signed up to receive Beautiquoins. If you do not have an email and password set up, you will need to make an account in order to redeem rewards. We do recommend that you proceed through the dashboard here.

You can only have one account set up and Beautiquoins are non-transferrable.

Simply apply your balance to the items in your cart once you have enough to redeem - or you can keep banking them to spend on a larger purchase! Beautiquoins are not eligible for combination with a discount or coupon code.

Beautiquoins are earned based on product prices only, any taxes, shipping or gift card purchases do not qualify to earn Beautiquoins.

If you are having issues with your account or have more questions, please feel free to email us at accounts@qmbeautique.ca

Afterpay FAQ

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

Just shop QMBeautique and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay Customer Support team here.

You will receive an instant approval decision on your order at checkout. 

Afterpay is only offered to customers over the age of 18.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

Please see the Payments section at the Afterpay website for more information on making payment or arrangements, here

Afterpay orders are delivered in the same manner as any other payment provider, without delay.

Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from QMBeautique to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.

Once Afterpay has approved an order, additional items cannot be added. QMBeautique is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

Refunds for customers using the Afterpay payment option will follow the standard return policy and will first be refunded from QMBeautique to Afterpay, and then to the customer. For this reason, we do not offer an exchange or cash refund for Afterpay orders.

Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.

Afterpay is committed to supporting responsible spending and do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to our website checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method.

Have unanswered questions? Get in touch here!

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