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Order FAQ

You will receive a shipping confirmation email with your delivery and tracking information as soon as your order has shipped!

Please allow 1-2 working days for the tracking number to update once your order has been dispatched.

Order are processed within 1-2 business days. Any changes or cancellations to your order can be done by contacting us within three hours of order placement.

Contact us through our contact page or by emailing us at and use subject line "ORDER CHANGE" or "CANCEL ORDER" in the subject line.

Q: I have a promo code for my order, can I use it and also get a bundle markdown?

A: Unfortunately, you cannot combine discount or promotional codes.

If you would like to use one code over another, you can remove the code from the checkout screen and then apply the one you'd like to use.

Shipping FAQ

Currently, we offer shipping to both Canada and the United States. If you are outside of these areas, we encourage you to sign up to our newsletter here to be the first to know when we will be shipping to your area!

Alberta, Canada.

Please allow 1-2 business days for your order to be processed for shipping. We are making every effort to get your awesome new products into your hot little hands as quickly as possible!

Unfortunately, we can’t give you an exact time.

Depending on your location and delivery method chosen, shipping takes anywhere from 1-10 business days.

Shipping options will display for you at the checkout screen and give you an estimated shipping time.

You will receive a tracking number via email once your order has been fulfilled.

You can use this tracking number to track your travelling bundle and get up to date delivery status. 

We fulfil orders with cozy cushioning to help ensure your new products arrive free of damage; however, it is alleged that sometimes the couriers practice their football skills with packages and damage may occur.

Annoying? Yes, and we are terribly sorry if this has happened to your package.  If your package arrives and the contents inside are damaged, please contact us as soon as possible so that we can arrange a suitable solution for you.

If your order does not arrive, let us first apologize for the inconvenience. Please contact us within 4 weeks of dispatch so that we can lodge an inquiry pronto! It is important to do this quickly as lost package claims require prompt investigation; someone is without their new favorite products and also the couriers have claim deadlines.

We will make every effort to track down your items and replace them if they’re lost. If the items are no longer available, we will either get you a refund, exchange or in store credit for the value of the goods which have consigned to oblivion.

If your order did not arrive, contact us through our contact page or by emailing us at and use subject line "LOST PACKAGE" or "ITEMS GONE INTO THE ABYSS" or something alarming like that.

Returns, Exchanges & Refunds FAQ

Your 100% satisfaction is important to us, we want you to love your new products (and we're sure you will) but if for any reason, you are not satisfied, we offer free returns or exchanges within 30-days of item receipt. You can return your product for store credit, a different product, or a refund to the original payment method.

Here's a quick summary of our Return & Exchange Policy for full refunds:

If a product gets damaged or was faulty upon a delivery - we offer a 100% refund or replacement.

Timing: we have a 30-day Return & Exchange Policy for refunds, from the day item was delivered to you

Returns between 31-60 days are eligible for a store credit. To be eligible for a return, goods must be unused, undamaged, in their original packaging and accompanied by proof of purchase.

For returns, please contact us through our contact page or by emailing us at with the subject 'Returns' and include your order number, name and the reason for the return. Our team will provide you with instructions where to send returned goods.

Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.

Please note that we are unable to refund original shipping costs.

When returned item is received and inspected, you will receive a confirmation email, with notification about the status of the refund. 

Once the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Please note that items must be returned within 30 days of delivery for a refund.

We do our best to inspect all products prior to dispatch but should a defective item be delivered to you, we will gladly replace it. Please include a photo of the defective product and confirmation of return; as soon as it has been received, a full refund will be issued to the original method of payment within 7 business days.

If you are not 100% satisfied with your product, you may initiate a return here through our contact page or by emailing us at Please return your products in all original packaging and condition.

As soon as your unworn and unused product has been received, a full refund will be issued to the original method of payment within 7 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

Please note that we are unable to refund original shipping costs.

Due to the nature of personal care products, any product which has been used is not eligible for a return; however, if you are having any issues with your items, please let us know right away so we can work with you to find a suitable solution!

Products which have been damaged by the customer are not eligible for a return.Items sold on Final Sale are not eligible for a return.

Gift cards are not eligible for returns. 

Please note that items must be exchanged within 30 days of delivery.

If you are not 100% satisfied with your purchase, you may exchange it for something else. If the exchange order value is less than the original purchase, a refund of the difference will be issued to the original method of payment. If the exchange order value is higher than the original purchase, payment is required prior to new order fulfillment.

As soon as your unworn and unused product has been received, your exchange will be completed and sent to you pronto! 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

To start an exchange, contact us here through our contact page or by emailing us at Be sure to include "EXCHANGE" in the subject line.

If you want to return or exchange your products and it is after our 30 day requirement but within 31-60 days of the original delivery, you may do so and receive an in store credit. 

Contact us through our contact page or by emailing us at to initiate your store credit.

Certain types of items cannot be returned once used, like personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on final sale items or gift cards

Magnetic Eyeliner and Lash FAQ

They're false eyelashes that have tiny magnets attached to the lash band - which then attach to either a second band designed in the same way - which sandwiches your lashes, to a magnetic eyeliner or adhesive or by way of anchor magnets (similar to the first one, but with more precision). 

Unlike traditional false lashes which are applied using a glue, magnetic eyelashes eliminate the hassle of applying glue to your eyelids - they're reusable and don't damage your natural lash line. 

If you want to learn more about magnetic eyeliner, magnetic eyelashes & where it all came from - we could encourage you to read our blog article here!

Since there are a few ways to apply and use magnetic eyelashes - we're going to direct you to this blog post, which will answer all of your questions regarding magnetic eyelashes, application methods and give you some in depth information on the history behind them.

In a nutshell, magnetic eyeliner is like your regular liquid eyeliner, but with superpowers. It's like the Clark Kent of eyeliners, unassuming at first glance but capable of attracting all kinds of metallic goodies.

What makes the eyeliner magnetic is the concentration amount of a cosmetic pigment known as Iron Oxides, which have been used as a coloring agent for cosmetics since the early 1900's.

So you have an eyeliner infused with magnetic properties, you have a false lash with tiny magnets and they work together like peanut butter and jelly.

If you want to learn more about magnetic eyeliner, magnetic eyelashes & where it all came from - we could encourage you to read our blog article here!

This is a really common question and one that we asked before diving into the business.

Magnetic eyelashes are simply false lashes which have small magnets adhered to the band, which then connect either to another magnetic eyelash band, to magnetic lash anchors or to a magnetic eyeliner.

Specifically answering, "Are Magnetic Eyelashes and Eyeliner Safe" - While we cannot speak to other formulas, ours does not contain harmful ingredients, nor does it contain a long list of filler ingredients or ingredients known to cause allergic reactions (you can read more on that here).

The eyeliner is is applied to your upper eyelid in the same manner that regular liquid eyeliner is - the secret?

What makes the eyeliner magnetic is the concentration amount of a cosmetic pigment known as Iron Oxides, which have been used as a coloring agent for cosmetics since the early 1900's.

This ferrous material makes the bond between eyeliner and eyelash possible. Iron oxides have been used as pigments in a variety of applications.

Iron oxides are made up of iron and oxygen and originate from naturally occurring mineral deposits; however the iron oxides used in cosmetics are made synthetically.

FUN FACT: Even products that are certified organic use synthetic iron oxides to color their cosmetics because they are highly stable and pose very little risk to consumers and in fact, there is a difference between the level of impurities between the natural and synthetic forms of iron oxides. Synthetic versions are actually considered safer than natural versions, which often contain impurities.

For instance, oxides formed in a natural, uncontrolled setting are often contaminated with heavy metals. This demonstrates that just because an ingredient is all natural does not always mean it is safe.

Synthetically prepared iron oxides are considered to be safe as used in cosmetics and personal care products because they are non-toxic and non-allergenic and even well tolerated by those with sensitive skin.

As with any cosmetic, you want to avoid getting the product into your eyes and since the false lash has small magnets placed along the lash line, care should be taken when applying to ensure they do not contact the eyeball itself, which could scratch or damage it.

The one thing we do warn about regarding the magnetic eyeliner system is use during an MRI.  Since the product is magnetic, never use magnetic eyeliner or lashes during MRI. Use of magnetic eyeliner or lashes may affect proper function of hearing aids, pacemakers or defibrillators. If any of these apply to you, we do not recommend using this product.

If you want to learn more about magnetic eyeliner, magnetic eyelashes & where it all came from - we could encourage you to read our blog article here!

When applied correctly, magnetic eyelashes will not damage your own lashes and that is what makes it such a great alternative to eyelash extensions. 

Our lashes all come with a very detailed instruction brochure, as well as links on how to properly apply, remove and care for your lashes to make sure you and your false lashes are always in tip top shape!

Our lashes are meticulously hand crafted with care and attention to bring a beautifully resilient lash that can be reworn up to 30+ times with proper maintenance and care.

Caring for your false lashes will ensure longevity. It's worth the effort because they are reusable and keeping them in tip top shape ensures good hygiene, more use and a great look each time!

1. Avoid applying makeup directly to your false lashes. Apply mascara to your natural lashes just before applying your false lashes. Using mascara helps to blend it all together - so if you do use it, apply prior to strip lash application to avoid using getting it directly on false lashes.

2. Clean your lashes after each use and before storage. After use and before storing your lashes, if there is any eyeliner residue on the lash magnets, you'll want to remove it from the base of your lash band and lash magnets.

You can use clean hands, tweezers or our lint-free flock tip applicators with a bit of micellar water or oil-based makeup remover to gently break it down and wash it off.

If you have any mascara that happened to get on the lashes, use a clean mascara spoolie to comb through and take off any chunks.

If your lashes are in need of a deep clean (there was a lot of makeup transfer, etc.) - use a disposable bamboo & cotton round and place your strip lashes on top. Soap a disposable flock tip applicator with micellar water or oil-based makeup remover and gently massage the lash band, magnets and fibers to remove leftover mascara, eyeliner, dirt or excess oils.

3. Place lashes back in their lash tray to maintain their shape. FerroLashes come with a magnetic holding strip on the tray, attach your lashes along the magnetic holding band - keep the box open until they dry completely.

Once the bands are dry, close your storage box and they're ready for next use!


In terms of strip lash application, we would argue that it likely will not get any easier than this.

Having said that, there is still a learning curve when it comes to false lashes.

Since we have gone through the learning curve AND are dedicated to making your life easier, we share all of the tips, tricks, hacks and things you need to know to master it!

Your purchases come with post purchase instructions, links to videos and tutorials and more so that you never feel alone and you're always supported.

If you want to learn how to wear false lashes, then this is going to be the easiest and best place for you to start!

Yes, they absolutely do.

However, something to note is that following the initial invention in 2018, there have been many revisions to the method.

Since it was fantastic in theory and had something very powerful to build off of, the initial formulations needed work because it was often not magnetic enough, the eyeliner would crack or lift due to the high concentration of iron oxides, dry time was somewhat inconvenient, etc.

Unfortunately, any first movers to the market learned very quickly that in order to keep customers happy, some work needed to be done to eliminate annoyances like this and ensure it was easier, more dependable and quicker.

At the time of this FAQ answer (October 2023), the formulas on the market have significantly improved over the past 5/6 years and if you tried magnetic eyeliner without success before - here us now, you will not be disappointed again (at least with ours, we really can't speak to all of the liners on the market, but there are some other great ones out there)...

When the directions are followed (and we make them very easy to follow), your lashes attach easily and will not budge.

Magnetic Lash FAQ

It'd be a crying shame if they weren't.

Each and every set of lashes have been meticulously hand crafted with care and attention to bring you a beautifully resilient lash that can be reworn 30+ times with proper maintenance and care.

YES! Our packaging is made of 100% recyclable materials and our lash trays are the first of their kind; made of Sugar Cane Bagasse - a biodegradable, compostable, renewable resource.

Simply remove the magnetic holding band from the tray before disposal and you've taken one step closer to a zero-waste beauty routine!

To learn more about our packaging, click here.

We get it, most people have no idea what shape, style or fit to get - so to make life a little easier, head on over to our Find Your Fit page dedicated to helping you identify your eye shape and then choose a style and fit perfect for YOU!

We also have a Lash Quiz to help you choose lashes quickly and easily! Head on over to the Lash Concierge to access both of these resources.

Your purchase comes with a full instruction brochure packed full of information on how to apply the eyeliner (if you purchased it) and/or the magnetic eyelashes, as well as additional tips on makeup application and how to properly wear the lashes.

You will also receive an email with follow up instructions with details, tips, tricks, links to tutorials and more! So keep an eye out for that little nugget of gold as well!

Practice makes perfect, once you get the handle of the application, it's super easy!

If you still have questions, feel free to reach out to and we would be more than happy to help!

This comes down to personal preference!

The full band is easier to apply in the beginning and so we recommend it for beginner users; however, the customizability of the lash segments are our favorite part of our lash line!

Using the magnetic lash tweezers will be really important for the lash segments as you can hold them close to the end of the lash and place them down with much more precision and ease. 

Absolutely. The full band may not fit your eyes as they are quite long and everyones eyes are different, trimming the band is encouraged to get the right fit.

Some people have longer lash lines and do require the full band but many find they are simply too long.

In this case, we recommend snipping the outer corners of the lash first (never the inside as that tapers to the inner corner of the eyes and snipping that would result in an unnatural looking inner corner).

When trimming the lash band, be sure snip against a magnet so that you don't have a strip of the band that sticks out.

Alternatively, the segments are the perfect solution to this problem as you can use as many or as little as you would like to achieve the perfect look and feel.

Beauty Board Rewards Program FAQ

Our loyalty program offers Beauty Board Rewards account holders Beautiquoins. 

When you create an account within our Beauty Board Rewards program and shop with us, you automatically receive Beautiquoins. Which is our way of saying thank you to our growing community of mindful beauty conscious consumers who value simple, sustainable and responsible beauty products.

Click here to see our dedicated Beauty Board Rewards Page with all the details!

Signing up is easy! Simply create an account here and click the Join Now button in the Beauty Board Rewards Dashboard. enter your information and follow the prompts to create your new account and starting earning! Note that in order to complete your account creation, you will need to confirm your account at the email address provided.

As soon as you have signed up and confirmed your account, you automatically starting earning. Click here to see all the ways to earn Beautiquoins! (Link will open the dashboard)

Nope! They will be there whenever you're ready to use them.

Click here to launch your dashboard and log in to your account, your Beautiquoins balance will pop up immediately, letting you know how much you have earned.

Yes! If you signed up through the website and not the dashboard, you are still signed up to receive Beautiquoins. If you do not have an email and password set up, you will need to make an account in order to redeem rewards. We do recommend that you proceed through the dashboard here.

You can only have one account set up and Beautiquoins are non-transferrable.

Simply apply your balance to the items in your cart once you have enough to redeem - or you can keep banking them to spend on a larger purchase! Beautiquoins are not eligible for combination with a discount or coupon code.

Beautiquoins are earned based on product prices only, any taxes, shipping or gift card purchases do not qualify to earn Beautiquoins.

If you are having issues with your account or have more questions, please feel free to email us at

Afterpay FAQ

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

Just shop QMBeautique and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order -- it’s that easy

Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.

For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay Customer Support team here.

You will receive an instant approval decision on your order at checkout. 

Afterpay is only offered to customers over the age of 18.

Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.

You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.

Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on or in the Afterpay App.

You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit "Pay Now."

Please see the Payments section at the Afterpay website for more information on making payment or arrangements, here

Afterpay orders are delivered in the same manner as any other payment provider, without delay.

Afterpay returns follow our standard return process. Please visit our returns & exchanges page on how to return items. Please note, refunds for Afterpay will first be refunded from QMBeautique to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to

Once Afterpay has approved an order, additional items cannot be added. QMBeautique is able to issue partial refunds through Afterpay if items are not in stock or cannot be fulfilled for any reason.

Refunds for customers using the Afterpay payment option will follow the standard return policy and will first be refunded from QMBeautique to Afterpay, and then to the customer. For this reason, we do not offer an exchange or cash refund for Afterpay orders.

Once Afterpay has approved an order, order details cannot be modified, and items cannot be added to the order. We encourage customers to place a new, and separate order if they would like to add additional items to their purchase.

Afterpay is committed to supporting responsible spending and do not approve all orders. If an order fails Afterpay’s order assessment criteria, the customer will be directed back to our website checkout page with a notification that the order has been declined. The customer can then attempt to complete the purchase using a different payment method.

Have unanswered questions? Get in touch here!

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